HostingRails.com

Hi Snaga,

Usually this error message appears when your global IP is blocked at the server Firewall. You may need to get a support ticket open with your global IP to get it unblocked.

>We are NAT'ed behind a firewall that has two internet connections, so I may be providing >confusing info to the server.

Support Team might be able to investigate on this and could tell you if that was reason for the block.

Thanks

Hello Snago -  it really shouldn't matter where you SSH to your server from as long as you use the correct password, or if you have keys set up you use the proper key - provided that you haven't already been blocked by DenyHosts. If that's the case, do as Kumar suggested and email support with any/all of the public IP addresses you need to connect from. That way your IP(s) can be whitelisted.

I'd suggest setting up ssh-keys for each box you use to SSH to your server. There's a tutorial here that explains the process. if you don't have ssh-copy-id (mentioned in the tutorial) let me know and I'll explain how to set it up manually. FYI I'm almost finished with a PuTTy/ssh-keys howto as well.

Seth

This did end up being a denyhosts issue, and in fact I just started getting denied again in the middle of a programming session, this time from home. I'll send my home ip address in to support.

Thanks