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Incredibly long connection times

I have a couple of domains running under my account on multiple fcgi processes.  I find that if someone tries to visit any of my sites without a cached version in their browser, it takes 20-30 seconds to even get any response from the web server.

For example, I type in www.mydomain.com and the browser sits around for 30 seconds saying "Waiting for mydomain.com", but then it seems that as soon as it gets a response, my site loads up immediately.  This happens both immediately after I've freshly deployed the site, as well as at all other times.

One of my domains isn't even connecting to the database (right now it's a shell Rails app with some public controllers and views).  It really seems like the wait comes from server response time.

I was wondering if you could help me pinpoint why exactly this is happening.  I'm not entirely sure how to go about debugging this issue, so your help in the matter would be greatly appreciated.

Thanks!

2008-02-11 06:21 AM

Hello,

We have been facing some sever load issues on this server for the past few days. This could be the reason for the slow response time that you were facing.

But currently we are in the process of moving some potentially big accounts to another server and thereby stabilizing the server where you are currently hosted. This should be over in a weeks time. We expect things back on track within the mentioned time period.  

2008-02-11 06:58 AM

Regards,
Rahul
Thanks for the quick response Rahul.  For my future information, these types of issues are generally server load issues?

They don't deal with configuration files or any other sorts of issues?

Also, this has been something I have been experiencing for some time now, so would you be able to tell if the server load has been the problem throughout?

2008-02-11 08:02 AM

Hello,

This issue has been there for the past one week and we started the migration process as a result of the same. Incase you find similar issue persisting after a week's time I would recommend you posting a ticket to the support department. We can check and  troubleshoot this further. Also we can migrate your account to a new server (depending on availability)

2008-02-11 08:17 AM

Regards,
Rahul

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