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Setting up an email address for a client

Hello,

I have a parked domain that I'm running for someone.  I'd like to setup an email account for them at that domain and have them be able to access it through the standard Mac mail program (I forget it's name exactly, it might just be "Mail").  I have setup the email address and given them the invormation listed under "Configure Outlook" in my control panel, but they seem to be confused as to how to use it.  But I did notice that the page provides several links that will automatically configure either Outlook or "Mac Mail.app."

My question is, is there any way I can get the auto-configure mac link to the user so that they can just click it and be ready to go?  The links are in my control panel which only I can log in to.  Is there anything I can do?

Also, is POP or IMAP preferred?  Apparently there is only a setup link for IMAP with "Mac Mail.app."

Thanks for your help.

2008-03-19 11:42 PM

Incase it helps, the particular error they are getting is this:

"The SMTP server "mail.facun.com" is not responding. Try checking the network connection, and that the server name is correct. Otherwise, the server might be temporarily unavailable. If you continue, you night not be able to send messages."

2008-03-19 11:51 PM

Cilphex - I'm afraid you won't be able to acheive this using your cPanel with Hostingrails. I've also verified that the mail. subdomain resolves correctly to the server. So this seems to be either a connection issue or a misconfiguration in your email client.

You might also want to verify if there's a firewall setting that locks out the program from connecting to the ports 25 (smtp)110
(pop) 143(IMAP). Also both POP and IMAP should work fine for you.

2008-03-20 12:12 AM


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