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No such file or directory error

I have already contacted support, but it's been about 10 hours and my app is still down so I was hoping someone else might be able to help.

Last night my app was working fine, I wake up this morning and I get this error. However, I check the directory and its there, just like before, and nothing has been changed.

ActionView::TemplateError (No such file or directory - images/userpictures)

I had gotten this error about 2 weeks ago, I didn't change anything it just suddenly stopped working. Same error in the production log. However when I contacted support that time they said this:

The issue is fixed now. The issue occurred because of a wrong global setting
that we added in the apache web server. Thanks for informing us about the
issue.

Once they fixed it everything went back to normal. HOWEVER this time I'm getting the same error in my production log yet support says the server hasn't been touched.

Has anyone else had an error like this. My app has been down for 10 hours and I don't know where to start going about solving this problem. I already checked the directory. Its there. Anyone else know what could be causing this?

2008-06-17 01:22 AM

Hi, The site is now back online. I've replied to your support request. Please verify.

2008-06-17 02:17 AM


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