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issues accessing site from some area

Hello, we are having some issues with accessing sites/servers from some of our remote offices.  We can access everything fine from our locations in the US, but some of our overseas offices cannot (but they used to be able to).  From the US everything resolves fine as seen below:

...
11    49 ms    49 ms    49 ms  dcr2-so-1-3-0.dallas.savvis.net [204.70.192.250]
12    49 ms    49 ms    49 ms  cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196.29]
13    49 ms    49 ms    49 ms  dpr1-ge-4-0-0.dallasequinix.savvis.net [204.70.196.30]
14    49 ms    52 ms    49 ms  aer1-ge-3-4.dallasequinix.savvis.net [204.70.194.34 ]
15    44 ms    43 ms    43 ms  ge4-17.cer02.dal01.dallas-border.com [208.175.175.58]
16    46 ms    43 ms    44 ms  po54.fcr02.dal01.dallas-datacenter.com [66.228.118.174]
17    43 ms    45 ms    43 ms  75.126.252.86-static.reverse.softlayer.com [75.126.252.86]

but when accessing from one of our remote offices these are the results:

...
 7   236 ms   242 ms   236 ms  p64-1-0-0.r21.dllstx09.us.bb.gin.ntt.net [ 129.250.3.153]
 8   239 ms   239 ms   240 ms  po-3.r03.dllstx09.us.bb.gin.ntt.net [129.250.4.182]
 9   242 ms   240 ms   249 ms  te7-1.cer01.dal01.dallas-border.com [157.238.228.10]
10   343 ms   465 ms   323 ms  po53.fcr02.dal01.dallas-datacenter.com [66.228.118.166]
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.

Any thoughts as to why this is happening?  At first we thought this was the local providers issue, but as you can see we are getting into Dallas without issue.  Things seem to stop in the Dallas Data Center.

2007-09-30 10:55 PM

Jpk - It seems that you're blocked out on IP 66.228.118.166. Unfortunately, I don't think we could help you much with this as we don't control this IP. You may need to contact  SoftLayer Technologies Inc to get this sorted.  

2007-09-30 11:49 PM


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